Mile High
FAQ
Can I bring...
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You May Bring...
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Please Do Not Bring...
The Following Activities Are Also Prohibited |
1. Can I bring an umbrella to block the sun?
Yes, small, collapsible travel umbrellas without a metal tip are permitted, but please be respectful of other guests as an umbrella may block their view.2. Will I be allowed to bring my medical prescription, for example, diabetic insulin?
Yes, but be sure to adequately label medications and have a valid photo I.D. ALL medical prescriptions and accompanying names on those containers must match the owner's valid photo I.D.
Regarding medical marijuana: According to Colorado law, it is illegal to use medical marijuana in plain view of or in a place that is open to the public.
3. Can I bring in eye drops for my contact lenses?
Yes, but they need to be in a marked container.4. Can I bring a water squirt gun or mister?
Sure. Please be respectful—some folks find it alarming to get squirted with water from strangers. Plus, artists may not appreciate their delicate stage equipment getting mistakenly squirted by water.5. Can I bring lip balm?
Yep.6. Can I bring a chair?
Yes, portable, collapsible camping chairs with canvas seats are allowed inside and can be used in designated areas only (chairs will not be permitted within 150 yards of the stages—it is a public safety concern). Click here for an image of a collabsible camping chair.7. Can we bring walkie-talkies?
Sure—walkie-talkies are a great and efficient way to stay connected to your group and can be more reliable than cell phones.8. Can I bring food?
Sure. Please keep in mind that only soft-sided coolers are permitted inside the grounds. Plenty of food vendors will be inside selling a wide selection of food items, including gluten-free, vegetarian, and vegan offerings.9. Can I bring beverages?
One factory-sealed bottle of water up to one liter is permitted inside the grounds. Empty water bottles and Camelbacks are also allowed and can be filled at a number of public water stations. Alcoholic beverages are not permitted on the grounds or in the parking lots.10. Can I bring a Camelback?
Yes, you can bring an empty camelback to fill at a number of public water stations.11. Are strollers or small wagons allowed into the venue?
Yes, if the stroller or wagon is for an infant or toddler. Strollers and wagons are subject to search.12. What are considered professional cameras?
Any camera with a removable lens, also known as a single-reflex lens camera (SLR), is considered a professional camera.13. Are pets allowed?
With the exception of service animals, Mile High Music Festival cannot allow pets on the grounds. Pets left inside cars risk death. Pets will not be allowed to wander the parking lots as they could present public safety and health issues.14. Can I bring ice?
Certainly. If you wish to keep it in a cooler, please note that we only allow small, soft-sided coolers into the festival; hard coolers are not allowed.15. Can I bring a hula hoop?
But of course!16. Can I bring a tent or small canopy structure to provide shade?
Tents of any sort, even small tents, are not permitted at the festival. They present tripping hazards and potentially will block the view of guests or block access for guests as well as maintenance and emergency vehicles. The festival will have plenty of shade tents, and guests may bring small umbrellas (without metal tips) to shield the sun.
General
1. When is the best time to arrive?
Parking lots open at 9 a.m. Gates open at 11 a.m. Arrive early so you don't miss your favorite band. It pays to carpool! Carpoolers are treated to special carpool parking close to the festival entrance. To take advantage of the carpool lot, four or more people need to be in the vehicle. Oversized vehicles like RVs and buses are not permitted in the carpool lot because of space concerns.
2. Will set times be posted in advance?
Yes. Set times will be posted online shortly before the festival, and the website will feature an application to allow you to create your own custom schedule. We are planning to release an iPhone application around the same time. Set times will also be on the festival program guide that will be handed out on entry. Please note: the line-up and schedule are subject to change.
3. Will alcohol be served at the event?
Yes, alcohol will be served.
4. What is the re-entry policy?
Guests who would like to leave Mile High Music Festival and return will be permitted re-entry.
5. Will we be searched on our way into the venue?
To ensure the safety of Mile High Music Festival, all patrons and all belongings are subject to search upon entering the venue.
6. What types of vendors will be at the festival?
A variety of food vendors, including many Denver faves, will be at the festival selling a range of food, including vegetarian options. Plenty of beer and beverage vendors will also be on hand. If you are looking to do some retail shopping, a selection of hand-picked retail vendors will be selling their wares. Non-profit organizations will also be on site, generating awareness for their worthy causes. Please note: Unauthorized vending or soliciting of any kind is not permitted.
7. How do I become a vendor for Mile High Music Festival?
Thank you for your interest in Mile High Music Festival 2010. The application process for food, retail, arts & crafts, and npo vendors is closed. Please check back after the new year for information regarding the 2011 festival.
8. Can my band play at Mile High Music Festival? I’m a comedian, can I submit my material for consideration?
We totally appreciate your desire to be a part of our event. Thank you for the compliment. But festival promoters do not accept submissions for the event from musicians or otherwise. Local bands are encouraged to enter the Westword Band Contest—the winner gets to play at Mile High Music Festival.
9. Are children free?
Children 8 and under are admitted free with a paid adult general-admission ticket. We ask that all parents bring proper age identification for their children. Proper I.D. includes passports, state I.D. cards, and/or a copy of the child’s birth certificate.
10. What if I get separated from my child?
We offer the Tag-a-Kid Program: All children under 10 and their parents will be asked to visit Guest Services upon entering the festival to register their child for this program. We welcome older children to register for the program, too. Each child and parent will be given an identical smiley face wristband (with matching serial number) and will leave pertinent information on a form at the Guest Services Booth. Info includes names, cell phone numbers, and clothing description. When either a parent or a child is found, the number from the wristband will be used by event staff to help reunite parent and child.
11. Do any charities benefit from Mile High Music Festival?
Mile High Music Festival is proud to support the Quality Community Foundation. The Quality Community Foundation is a 501(c)3 nonprofit organization established by Commerce City in 2006. It grants money to organizations that provide nonprofit services to Commerce City residents. Mile High Music Festival also hosts the Conscious Alliance Food Drive to benefit the Pine Ridge Reservation in South Dakota. Guests are encouraged to bring 10 non-perishable food items to the festival. Those who do receive a free, limited-edition art print. Click here for more information.
12. Can I pass out flyers inside? Outside? Can I vend in the parking lot or in the crowd?
Mile High Music Festival does not allow unauthorized solicitation or vending of any kind. Please do not distribute flyers or peddle your wares inside or outside of the festival. Anyone violating this rule will be ticketed, escorted off the grounds by police and/or arrested.
13. What is the weather like for Mile High Music Festival?
Colorado is known for its wonderful weather, but it can change in a hot minute. Be prepared for sun as well as rain. It's best to dress in layers, wear plenty of sunscreen, and protect sensitive areas like the face. Also, hydrate, hydrate, HYDRATE!
14. I am injured/have a disability/am pregnant and have questions about site accommodations. Whom do I contact?
Please download the Mile High Music Festival Access Guide. If you need further assistance, please contact access@milehighmusicfestival.com, and a representative will answer all of your questions.
15. Is Mile High Music Festival a camping event?
Mile High Music Festival does not offer patrons the option to camp.
16. Why aren’t we allow to record video or audio?
Due to the large number of Mile High Music Festival artists, it is impossible to regulate which artists permit taping of their live shows and which do not.
17. Will the festival sell out?
We are expecting the festival to sell out. It’s advised to get your tickets in advance.
Venue
1. Will credit cards be accepted at the event?
Mile High Music Festival is by and large a cash-only event. For your convenience, there will be dozens of ATMs placed throughout the site. There are also three permanent ATMs located in the soccer stadium (one outside the main box office and two on the concourse side of the Cantina).2. Will there be vegetarian/vegan food offered?
Yes, we are proud to offer a variety of food, including vegetarian, vegan, and gluten-free selections.3. Will there be flushable toilets and sinks available?
Yes, inside the soccer stadium, permanent restrooms will be available for patrons to use. Portable toilets will be conveniently located throughout the festival grounds for patrons to use as well.4. Will there be Accessible parking and bathrooms? Where?
Yes. Parking is available in Parking Lot (Lot N) on the west side of the stadium (follow the signs). The appropriate auto identification is required and strictly enforced. Parking is limited.
The best way to access this area is:
- If you are heading north on Quebec: head east (right) on 60th Ave. and right at Trenton, and follow the signs/parking attendant's instructions.
- If you are heading south on Quebec: head east (left) on 60th Ave. and right at Trenton, and follow the signs/parking attendant's instructions.
Golf-cart shuttles will be available for transportation within the Festival. Accessible toilets are located throughout the grounds, and Accessible seating will be available at each stage (first-come, first-served). Please note that almost the entire venue is grass fields. Click here to download a copy of our Access Guide.
5. Will I be able to find security if needed?
Yes. Your safety is our No. 1 concern. Uniformed security guards will be visible and available throughout the festival. Security will also be present at every stage, ADA platform, and each entrance.6. Will there be payphones inside the venue?
Sorry, Dick’s Sporting Goods Park does not have pay phones. If you need to use a phone, please visit a guest-services tent for assistance.7. Will there be ATM machines?
Yes, inside the venue grounds there will be plenty of ATMs, and they are clearly marked on the festival program guide for your convenience.8. Will there be lockers on site?
There will be a bag valet located inside the stadium where guests can safely leave their belongings.9. Will there be a Lost and Found?
Lost and Found will be located at the guest services tent closest to the MAIN entrance. If you cannot enter the Festival grounds, go to the main box office, located outside of the Main entrance for assistance. After the Festival, please check with Lost and Found at Dick's Sporting Goods Park, which is operated by 24-hour security, by calling 303-727-3739 or emailing lostandfound@dsgpark.com.10. Will there be First Aid on site?
Yes. First aid stations will be on site, clearly visible, easy to find, and clearly marked on the festival program guide.11. Will there be a mist tent?
There will be a water feature in which guests can cool off. There will also be plenty of shade tents.12. Will there be drinking fountains?
Yes, there will be free drinking fountains at several locations on the festival grounds, and they will be clearly marked on the Festival program guide.13. Will a festival map be available ahead of time so we can see which bands will be at which stages/tent areas as well as locations of food courts and bathroom areas?
Yes. We will post the map as well as the schedule to our website in the weeks before the festival. The website will include a feature that allows you to create your own custom schedule. Additionally, we are planning to release an iPhone application with map and schedule features. Upon entering the festival, you can also pick up a program guide which will include the map and schedule as well. Please note: Line-up subject to change.14. I'm a nursing mother, will there be a discreet place to pump or breast-feed?
Yes, once you are on the grounds, please visit guest services for more information. There are two guest services tents, and they are located by the entrances. They are designated with a question-mark symbol on the program map.15. How many stages are there?
There are five stages.16. Is the Festival inside the soccer stadium?
No, the Festival will take place on the fields that surround the stadium. However, the south and west concourses will be open and guests are welcome to sit inside the stadium seats. The suite levels will be open for Dick's Sporting Goods Park suite holders. Some of the concession stands will also be open.17. Is smoking allowed at the event
Mile High Music Festival permits smoking in designated areas only. Smoking lounges will be noted on the map of the festival grounds. If you are a smoker, please be considerate of those around you, especially children, pregnant women, and those with medical conditions.18. Do you offer recycling?
Yes, we offer single-stream recycling as well as composting. “Play Clean” tents will be conveniently located throughout the festival grounds so that you may dispose of your trash responsibly. These tents will be manned by staff who will help you make sure that recyclables and compost are deposited in the correct bins. In 2009, we diverted 35 percent of waste from the landfill by recycling and composting 14.91 tons of trash.19. Does Mile High Music Festival offer assigned seating?
Seating at Mile High Music Festival is standing-room only and first-come, first-served in both the general-admission and VIP sections. The festival is set up on the soccer fields that surround the soccer stadium.
Ticketing
General Ticketing Questions1. What are the box office hours?
Dick's Sporting Goods Park box office hours are Monday – Friday 10 a.m. – 6 p.m. and Saturday 10 a.m. – 3 p.m. The box office is located on the southwest end of Dick's Sporting Goods Park. You can also purchase tickets at the Pepsi Center box office. Those box office hours are Monday – Friday 10 a.m. – 6 p.m. and Saturday 12 p.m. – 3 p.m.2. Can I check the status of my ticket?
Visit TicketHorse and use the My Accounts section or the "Contact Us" page for information on checking the status of your tickets.3. Where can I buy tickets with cash? I don't have a credit card to use online or purchase by phone?
Tickets can be purchased in person at the Dick's Sporting Goods Park Box Office or at the Pepsi Center box office with cash. For out-of-state orders, please contact the Dick's Sporting Goods Park box office at 303-727-3535.4. Will there be tickets sold at the event?
We are expecting the festival to sell out in advance. However, if it does not, tickets will be available at the two main entrances on the show dates, including two-day passes available on Saturday, August 14. Day-of-show tickets will be subject to a price increase.5. I have a question about my ticket order, who can I contact?
Please email ticketing@milehighmusicfestival.com for all ticketing inquiries.6. Can I get my ticket purchase refunded?
Unfortunately, our ticketing policy states that there are no refunds or exchanges. There are no exceptions to this rule. We suggest you try to sell your ticket to a friend, etc. If your refund or exchange request is due to weather, please note, Mile High Music Festival is a rain-or-shine event.7. Will I save money if I purchase tickets at the Dick’s Sporting Goods Park or Pepsi Center box offices?
Nope, all tickets are the same price no matter where you purchase them. Ticket prices reflect the true, bottom-line price of the ticket.
8. Are single-day tickets available?
Single-day tickets for Mile High Music Festival are available through TicketHorse. Single-day general admission tickets are $99.50 and single-day VIP are $225. There are no additional fees or service charges.
9. I have will-call tickets. Can I drive to the box office to pick them up?
You will need to park and walk to the box office to pick up your will call tickets.
Flash Seats Questions
1. What are Flash Seats?
Flash Seats is a new and exciting opportunity being introduced for TicketHorse events. This concept, similar to the e-ticket in the airline industry, allows you to manage your event tickets via the Internet. Early-bird ticket holders will not receive paper tickets but instead use a valid credit/debit card or driver’s license to enter the event. This program was introduced for YOU! Because it's impossible to sell Flash Seats on the secondary ticketing market, early-bird tickets will go to true fans and not to ticket scalpers. Plus, it's convenient—no more forgetting the tickets at home or worrying about them arriving safely in the mail. All early-bird tickets will be part of the Flash Seats ticketing program. Advance general-admission, two-day tickets as well as regular-priced, general-admission, two-day tickets are also available as Flash Seats.
Please note: Early-bird tickets are non-transferable and are unable to be re-sold. All other Flash Seats are transferable.
2. I would like to try to purchase early-bird tickets. Do I need to pre-register for Flash Seats?
No, when you purchase tickets with the Flash Seats option, TicketHorse will automatically build an account for you based on the purchasing information you provide. You can then sign in to your account to add additional credit cards or driver’s licenses to your account. Once you purchase your tickets, you will receive an e-mail confirmation from TicketHorse that will include a link to your Flash Seats.3. What type of card can I use to gain entry to the event using Flash Seats?
You can enter events you have tickets to with any valid credit/debit card or a driver’s license.4. How can I be sure my credit card will not be charged?
Your credit card WILL NOT BE CHARGED unless you are purchasing tickets on Flash Seats. It is only used to identify you as the owner of tickets when you enter events.5. How do I add a card to my account?
You can add a driver's license, state ID card, or a credit/debit card to your account in order to enter events. To add a driver's license, state ID card, or a credit card, log into the site, click Account, and then click Identification.6. How many cards can I add to my account?
You may add as many cards as you like to your account, as long as they are valid.7. I am interested in Flash Seats. Can I purchase them at the Dick’s Sporting Goods or Pepsi Center box office, by phone, or at the ticket kiosks in Colorado Dick’s Sporting Goods stores?
Flash Seats are only available for purchase online and by phone. To purchase by phone, please call 866.461.6556 (option 2) or 303.405.6066 (option 2).8. I opted for Flash Seats when purchasing tickets for my party. However, we are not able to arrive together. How will we all gain entry into the festival? Are my Flash Seats transferable?
You have a few options depending on the type of ticket your purchased. If you purchased early-bird tickets, the Flash Seats are non-transferable. However, you can get all members of your party into the event at different times simply by registering a credit card or driver’s license for each person in the group. Each person should be sure to bring the registered credit card or driver’s license to gain entry to the event.
If you purchased an advance general-admission or full-priced ticket as Flash Seats, you can use the above option or, if members of the party do not wish to share their credit card or driver's license info, you can transfer the tickets to them by following these simple steps:
- Log in to your Flash Seats account, and click Tickets.
- Find the tickets you want to transfer.
- In the Action column, click the Transfer button. A page appears showing the details of the event.
- In the Which tickets do you want to transfer section, click each of the tickets you want to transfer. If you want to transfer all your tickets, click the select all link.
- In the To whom do you want to transfer these tickets section, enter the following information for the person you want to send the tickets to:
- First Name
- Last Name
- Re-enter Email
- Message to Recipient
- Recipient's Phone Number
- After you enter the necessary information, click the Preview 'Flash Transfer' button. A page appears, summarizing the details of the event and to whom you're transferring the tickets.
- Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred.
The recepient of the transferred tickets will receive an email with the event details. There will be instructions in the email to create an account or they can login to their existing account on the Flash Seats site.
9. Once I have a Flash Seats account, do I have to accept the transfer every time?
No. Once you have an account set up, you do not have to visit your account every time you are transferred seats. The seats will be automatically associated with your account. Be sure before you head to the event, though, that you have a credit card or driver's license listed on the account.
10. Can seats be transferred to a person even if they don't have a Flash Seats account?
Yes, but they must create an account to access to their seats. If a credit card or driver's license is not entered into the system, they will need to go to the Flash Seats Resolution Window at the Box Office and have an account created for them.
11. Can I cancel a transfer?
It depends on whether the people you're transferring to already have a Flash Seats account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you've initiated it. If the people you're transferring to do not have a Flash Seats account and do not pick up the tickets you've transferred, you can cancel a transfer.
12. Some members of my party do not have a credit card or driver’s license. How will they use Flash Seats?
There are a few options:- If you are a parent purchasing a ticket for your child, you can allow the child to use your credit card or you can register an expired credit card for the child to use. The expiration date will not prevent the card from working at the gate.
- If this option is not the best solution, please contact customer service by calling 303.405.6066 (option 2) or e-mailing ticketing@milehighmusicfestival.com.
13. Why aren’t my early-bird tickets transferable? Are all Flash Seats non-transferable?
In an effort to mitigate scalping, all Mile High Music Festival early-bird Flash Seats tickets are non-transferable and are unable to be sold on the secondary market. All other tickets purchased with the Flash Seats option are transferable.14. What if I arrive at the event and realize I forgot my credit/debit card that my Flash Seats are registered under?
Head to the main box office with a valid photo I.D. and proof of purchase.
15. More questions about Flash Seats?
Please call 303.405.6066 (option 2) or e-mail ticketing@milehighmusicfestival.com.
Parking
1. What's the deal with parking?
There will be plenty of parking adjacent to the festival grounds. Parking is included in the ticket price. Overnight camping is not permitted.2. What if I lock my keys in my car or my car won't start. Will there be a tow truck or AAA on site?
There will be a tow truck on stand by.3. Where is the nearest bus stop?
While RTD does service the area, using public transportation is not recommended for festival transportation. Unfortunately, the routes are not conducive to timely and efficient service between the festival grounds and downtown Denver, Boulder, and beyond. We recommend you carpool or rideshare via PickupPal.4. Where is the nearest gas station?
Right outside the festival grounds at 56th and Quebec.5. Where is the taxi and/or Drop off/Pick-Up point?
For festival-goers needing to be dropped off and picked up, please use the Drop-off/Pick-up point located in the field east of Quebec Street at 59th Avenue. If heading north on Quebec, turn right at 59th Avenue and follow the signs to the drop-off area. Be prepared for a short 5- to 10-minute walk to the front gate. After the event, passengers can be picked up at the same location. When exiting the Drop-off/Pick-up area, all traffic will be directed to exit west 58th Avenue to south-bound Quebec. All taxis servicing the festival will also utilize the pick-up and drop-off area.6. Can I sleep in my car in the parking lot?
Sorry, but you may not sleep in your car as we do not allow overnight camping. If you need to leave your car overnight in order to be a responsible guest, we applaud you and encourage such responsible behavior. If you arrive the following day and your car is not where you remember parking it, we may have towed it to the edge of the lot in order to efficiently park cars. Please check out our hotel packages for fantastic overnight accommodations for most any budget.7. Who can park in the carpool lot?
Any regular-sized car, van, or truck can park in the carpool lot if four or more people are inside. Motorcyclists are also welcome in the carpool lot. You do not need a special pass, just the requisite number of people in your vehicle. RVs, buses, and other oversized vehicles are not permitted in the lot because of space concerns. The lot is first-come, first-served.8. Where can I lock up my bike?
Bike racks are located in front of the stadium.
9. Where is ADA parking?
ADA parking is available in Parking Lot (Lot N) on the west side of the stadium (follow the signs). The appropriate auto identification is required and strictly enforced. Parking is limited. Golf-cart shuttles will be available for transportation within the Festival.
The best way to access this area is:
- If you are heading north on Quebec: head east (right) on 60th Ave and right at Trenton, and follow the signs/parking attendant's instructions.
- If you are heading south on Quebec: head east (left) on 60th Ave and right at Trenton, and follow the signs/parking attendant's instructions.
